Book MB-230 Free, MB-230 New Braindumps Files
Book MB-230 Free, MB-230 New Braindumps Files
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Tags: Book MB-230 Free, MB-230 New Braindumps Files, Valid Dumps MB-230 Sheet, Exam MB-230 Forum, MB-230 Latest Exam Online
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If you are a busy individual, you will have a short time to sit and study properly for the MB-230 exam. Finding the best route to quick learning is important because you are not a genius who can cover everything before the final attempt. You have to memorize real Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) questions that will appear in the final MB-230 test. In this way, you can quickly prepare for the MB-230 examination.
Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q16-Q21):
NEW QUESTION # 16
You need to create and configure objects to support the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 17
You are a Dynamics 365 Customer Service administrator.
You must track issues submitted by customers.
You need to configure case settings for the Service Management module.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
NEW QUESTION # 18
You are a Dynamics 365 administrator.
You want to set up a child/parent relationship for cases so that the child case inherits different fields from the parent case.
You need to set up the appropriate child/parent relationship.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Choos Service Management from Settings
2 - Choose Parent and child case settings
3 - Select the attributes that the child case will inherit from the parent Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
NEW QUESTION # 19
You are using Dynamics 365 Customer Service. You are viewing a knowledge base (KB) article from a case record. Knowledge management is set up to use an external portal.
You need to link the article to the case and share the article with the customer.
What is the solution for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/find-knowledge-articles-within-record-dynamics-365
NEW QUESTION # 20
You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys.
You need to determine which survey question feature is needed to complete the design of the survey.
Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey
NEW QUESTION # 21
......
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